ANNUAL MAINTENANCE CONTRACT
Zero Incident
A proactive support approach focused on preventing recurring IT incidents.
- Reliable
- Secure
- Scalable
OVERVIEW
About Zero Incident
A proactive support approach focused on preventing recurring IT incidents.
Zero Incident sits within RT’s Annual Maintenance Contract offering. We begin by understanding your current setup, then agree a scope and delivery plan that fits your priorities.
WHAT THIS INCLUDES
What Zero Incident can include
Incident trend analysis
Root cause analysis
Preventive actions
ReportingCommon challenges
- Unplanned breakdowns and long repair times
- Scattered vendor contracts and unclear responsibilities
- Limited tracking of spares, warranties and service history
Intended outcomes
Outcomes depend on your starting point and goals.
- Predictable support costs
- Faster fault resolution
- Better equipment lifecycle visibility
RELATED
Related solutions
IT Spares & AccessoriesSupply of IT spares and accessories to keep equipment running.Learn more →DIMS – Real-time Tracking & MonitoringTracking and monitoring of IT assets and service activity in real time.Learn more →Enterprise AMC ServicesAnnual maintenance contracts for enterprise IT equipment across locations.Learn more →WHY CHOOSE US
Why work with RT
OUR PROCESS
How we deliver Zero Incident
FAQ
Frequently asked questions
What does Zero Incident include?
Scope depends on your environment and goals. Typical areas are incident trend analysis, root cause analysis, preventive actions. We confirm the exact scope after an initial assessment.
Can Zero Incident be tailored to our business?
Yes. We start from your current setup and priorities and propose a scope that fits, rather than a fixed package.
How do we get started?
Share your requirement through the contact form and our team will reach out to discuss it and agree next steps.
READY TO GET STARTED?
Let’s talk about Zero Incident
Share your requirement and our team will get back to you.